How
do I cancel my membership?
Click
here to cancel.
What do I do if I've
forgotten my password?
Click here and retrieve your password
Alternatively, you can lodge a support ticket by clicking here
Or you can email support@fistingcentral.com
Please note - replies to your Support Tickets can end up in your Bulk or Spam Mail Folder - please check this if you have submitted a support ticket for responses to your issue.
Yahoo Mail users please note - replies to your Support Tickets can end up in your Bulk Mail Folder - please check this if you have submitted a support ticket for responses to your issue.
Watching Fisting Central
There are 2 ways that you can watch FistingCentral.com video episodes - You can DOWNLOAD and play FistingCentral.com video episodes from your computer hard drive, over and over again (Sorry - Mac users cannot dowload FistingCentral.com videos). Or you can stream them if you enjoy that more or are on a Mac computer. To download you need to right click on the red "DOWNLOAD" and then "SAVE TARGET AS".
Why
would you want to do this?
For lots of good reasons!
- If your ISP
charges you for downloading, you only have to download the video episode once
(instead of every time you want to watch it).
- If you're on dial-up you can
still watch the 300 or 180 videos (they're much better quality).
- Sometimes
the internet becomes congested, which causes video streaming to fail. By downloading
the video first and then watching it you always have a smooth experience.
You
will occasionally be prompted to provide your user name and password when you
try to download a video. Don't worry - this is supposed to happen.
If you
haven't already, you are going to need to upgrade your Windows Media Player to
Version 9. You can do this here.
You
also need to click on the TOOLS button on you Windows Media Player, then OPTIONS,
then PRIVACY and check the box that says ACQUIRE LICENSES AUTOMATICALLY FOR PROTECTED
CONTENT.
Why isn't FistingCentral.com picture
quality the same as on TV?
Internet bandwidth is
an important part of video streaming delivery and playback. We have made each
episode available in three formats: 38kbps 'narrowband', 180kbps and 300kbps 'broadband'
(for ADSL, ISDN, T1...). Bandwidth requirements for 38kbps are such that it reduces
the quality of the /images and sound when compared to television broadcast quality.
The quality of video streaming through 38kbps modems and standard telephone lines
may therefore be poor, whereas the quality through 180kbps+ broadband will be
greatly increased.
FistingCentral.com has been optimised for viewing on
Windows Media 9. If you haven't already done so, we recommend you update your
Windows Media Player by clicking here.
Why
are there occasional gaps in the video stream?
You may experience streaming problems as a result
of the number of users accessing the content simultaneously. Internet or network
congestion is likely to be temporary.
Why
can't I receive any FistingCentral.com Video content?
Please
make sure that you have a recent browser version (we recommend Internet Explorer
5.0 or higher), and you have Windows Media Player 6.4 or above installed. Additionally,
you may not be able to access the content if you are operating a firewall. You
may need to review your proxy settings that will enable access. FistingCentral.com
footage has been optimised for viewing on Windows Media 9 and above. If you haven't
already done so, we recommend you update your Windows Media Player. Click here to update your Windows Media Player.
You
will also need to enable Licenses to be acquired automatically by your Windows
Media Player. You do this clicking the following settings on your Windows Media
Player:
Click Tools, then OPTIONS, then PRIVACY and check the box that
says ACQUIRE LICENSES AUTOMATICALLY FOR PROTECTED CONTENT.
What
do I need to access FistingCentral.com Video content?
Ensure that you have a recent browser version with JavaScript enabled (we recommend
Internet Explorer 5.0 or higher), and you have Windows Media Player 9 installed.
If you are running pop-up stopper software you may need to hold down the shift
button while clicking on video stream links.
Are
there any known streaming quality issues?
Members
may encounter issues with video streaming quality due to the distance and multiple
networks and ISP's that he data has to be transferred through in order to reach
your computer. These issues are not unique to FistingCentral.com and are not related
to the quality of the video content available on the site. Many factors can affect
the viewing quality of audio and video streaming. For example:
- The
user's computer and its ability to playback audio and video content -- from processing
power and graphics cards to quality of speaker, modem and so on.
- The ISP (Internet
Service Provider) of the user.
- The connectivity 'hops' to access a streaming
server and playback the audio and/or video content. Some users may be come through
to the FistingCentral.com streaming server via many hops. The audio and video
playback quality could be affected by this.
- Connection speed of the user (this
may not be guaranteed by ISPs)
- Number of concurrent users accessing streaming
files.
Can computer network 'protocols'
cause audio and video streaming problems?
Protocols, or rules, exist at several levels
in a telecommunication connection. Your Windows Media Player tries to use the
most efficient protocol for streaming. If a protocol fails, the media player checks
for less efficient but more reliable protocols. HTTP (Hypertext Transfer Protocol)
is a commonly-used set of rules for exchanging files on the internet. In some
cases your media player will not correctly switch protocols to use HTTP. If you
are experiencing streaming problems, we recommend you configure your media player
to use HTTP protocol only.
To set HTTP as your Windows Media Player default:
- Pop-up Windows Media Player by selecting Audio or Video content from
nrl.com/video.
- When the media player window is launched, 'right click' on
the media player controls or the status bar immediately below the player controls.
- Click on Options.
- Connection speed of the user (this may not be guaranteed
by ISPs)
- Click on Advanced from the Options menu.
- Highlight 'Streaming
Media (Windows Media)' and click on Change...
- Deselect (or 'un-tick') the
Multicast, UDP and TCP boxes if they have ticks, and only include a tick in the
HTTP protocol box.
- Click on the OK button(s)
Your Windows Media
Player now has HTTP as its default protocol.
I'm a narrowband (<=56kbps) user,
what requirements do I need to view audio and video on FistingCentral.com?
A:
Operating Systems - Windows XP
- Windows 2000
- Windows 98
- Windows
95
- Windows NT4
Modem Speed CPU - Pentium
II (300mhz minimum)
- We recommend PII or above, 500MHz with 128K RAM as a minimum
Colour
Depth Browser Version - Internet Explorer
and Netscape 4 and above
Browser Plug-Ins - Microsoft Windows
Media Player 6.4 and above
I'm a broadband
(>56kbps) user, what requirements do I need to view audio and video on FistingCentral.com?
A:
Operating Systems - Windows XP
- Windows 2000
- Windows 98
- Windows
95
- Windows NT4
Modem Speeds CPU
- Pentium II (300mhz minimum)
To watch a 38kbps stream: - We
recommend PII or above, 166MHz with 64K RAM as minimum
To watch a 180kbps+
stream: - We recommend PII or above, 500MHz with 128K RAM as minimum
Colour
Depth Browser Version - Internet Explorer
and Netscape V4 and above (excluding Netscape v 6x)
Browser Plug-Ins
- Microsoft Windows Media Player 6.4 and above
How
can I check what version of Windows Media Player I have?
Click the "Help" button on the player and go
to where it says "About Windows Media Player".
How can I check what version of Internet
Explorer that I have?
Click the "Help" button on
the browser and go to where it says "About Internet Explorer".
How
do I contact FistingCentral.com
You can contact FistingCentral.com by lodging a Customer Support Ticket. To do this click here
Or you can email support@fistingcentral.com
Please note - replies to your Support Tickets can end up in your Bulk Mail Folder - please check this if you have submitted a support ticket for responses to your issue.
Yahoo Mail users please note - replies to your Support Tickets can end up in your Bulk Mail Folder - please check this if you have submitted a support ticket for responses to your issue.
For Mac Users
You will not be able to DOWNLOAD the videos within this site. You are able to STREAM them instead.
Our player is now compatible with the flip4mac plugin alternative, its still very new but will work on both G4, G5 and Mac Intel machines. Please go here to download the flip4mac plugin from the microsoft site. The player should autodetect you have it enabled and will load the quicktime player instead to play the wmv files.
http://www.microsoft.com/windows/windowsmedia/player/wmcomponents.mspx
I am getting an error message"Cannot open the file. Verify that the path and filename are correct and try again."
The windows media preference files in Mac versions can get corrupted and will need to be deleted:
To do this
- click your 'Home Directory' in Finder
- click 'Library'
- click 'Preferences'
- move 'Windows Media Player Prefs' file to trash
Can I use an old login name to resubscribe?
Unfortunately a login name can only be used the once. Our database stores login names indefinitely so each one can only be used the one time.
Notes regarding Pay by Phone
If you choose the Pay by Phone option - you will be charged by minute for the time that you are accessing the site. You are not given a username and password and hence you will not be able to play downloaded video content. |
